Veronica Semeco - Interhome

“interhome staff, partner agencies and key holders welcome and assist guests on-site and provide comprehensive service. This local presence means that interhome guests enjoy a straightforward handover of keys, assistance with the organization of activities and a personal contact in case of any needed support and advice.” interhome

Existing flow critique

I followed the flow, to understand how the user would experience finding a vacation home.

Findings

What Works

• Very intuitive home page for the user to find the way to to add information to find a home.

• The homes card overview gives great valuable information ( I particualrly like that it says ‘ab XX€’ instead of just the price) because this is a confusing factor in other sites.

• AGB requirement is obvious and nice the way that is highlighted

Friction points

General

• Top banner is taking a lot of room on the view port

Search results

• Unavailable homes are not clearly labeled as such

• No way of only see available homes

Detailed home page

• ‘Health & Safety’ is very nice to have. But at the moment it takes a lot of space, pushing very important content such as main photo below the fold

• Missing a go back to search result link

• Cost overview is very long and pushes down the reviews. When the user is still deciding wether a home is nice for their vacation, this might not be enticing them to book.

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